Terms & Conditions | fauxflorist

TERMS AND CONDITIONS

Please read these ‘Terms and Conditions’ carefully BEFORE using this website.

By using this website you agree to be legally bound by these terms and conditions and any changes Faux Florist Limited make will be posted on this website.

If you do not agree to these Terms and Conditions, you must cease using and/or accessing this Website.

If you have any queries about our Terms and Conditions or have any comments about our Website, please contact us via email at: info@fauxflorist.co.uk.

These terms and conditions do not affect your statutory rights.

This Website (www.fauxflorist.co.uk) (the “Website”), is owned and operated by and on behalf of Faux Florist Limited (“Faux Florist Limited”, “we” or “us”).

Faux Florist Limited reserve the right to supplement and amend these Terms and Conditions from time to time. We will post any changes on the Website wherein it remains the responsibility of the Buyer/Customer to review the Terms and Conditions on each occasion they access the Faux Florist Limited Website. Changes will be effective immediately after the posting of such change(s).

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Faux Florist Limited Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions are deemed to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A person(s) who is not a party to the agreement between the Buyer/Customer and Faux Florist Limited has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions. However, this does not affect any right or remedy of such person which exists
apart from that Act.

Save in respect of fraudulent misrepresentation, this agreement (including any documents referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between the said Buyer/Customer and Faux Florist Limited (whether written or oral) and sets out the entire agreement and understanding between the Buyer/Customer and Faux Florist Limited relating to the subject matter hereof.

The headings in these terms and Conditions are for ease of reference only any shall not affect the
interpretation and construction of the same.

The copyright and other intellectual property rights in all content and material on this Website (including without limitation, the name "Faux Florist Limited", logos, trademarks, graphical images, photographs, product names and product descriptions) are owned by Faux Florist Limited or its licensors and protected by the international copyright and design right laws, unless otherwise stated or indicated. They may not be reproduced, distributed or modified in whole or part, without the prior written consent of Faux Florist Limited. All rights which are not expressly granted in these Terms and Conditions are reserved.

Website

The contents of this website including designs, logos, all images and text are the property and copyright of Faux Florist Limited. The copying, modification, distribution, reproduction of any materials on the website in any form is prohibited unless otherwise agreed by Faux Florist Limited in writing.

Faux Florist Limited shall have no liability to the Buyer/Customer in connection with any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, estimate, price list, acceptance of offer, invoice or other document or information issued by us and these matters shall be subject to correction by us at any time without prior notice.

Faux Florist Limited reserves the right to suspend, restrict or terminate access to the Faux Florist Limited Website and/or its Services for any reason at any time without prior notice.

Links to third party websites on this Website are provided solely for convenience purposes. If a third- party link is used, the ‘User’ will leave this Website. Faux Florist Limited has not reviewed all third party websites and does not control and is not responsible for these websites or their content or availability. We do not therefore, endorse or make any representations about these websites or any material found therein or any results that may be obtained from using them. Any access gained by the ‘User’ to any additional third party websites linked to this Website, is done so entirely at their own risk.

It is not permissible to print and/or download extracts from or modify any content(s) from this Website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service or used other than for the intended purpose(s). You may not publish, distribute or otherwise reproduce in any format any of the content or copies of the content of this Website without our prior written permission which we may withhold at our sole discretion.

Visitor Material

The ‘User’ may not post on or transmit to this Website anything which is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

The ‘User’ may not post on or transmit to this Website anything which involves misusing the Website (including without limitation by hacking) or which attempts to affect the performance or functionality of any computer facilities of or accessed through the Website.

The creation of a link to this Website is not permitted without the express prior written agreement of Faux Florist Limited which we may withhold at our sole discretion. Faux Florist Limited expressly reserve the right to revoke any right which we grant to link to this Website at any time for any reason and to take any action we deem necessary and/or appropriate.

Product Range

Faux Florist Limited use premium quality artificial flowers, greenery, trees and plants which are handmade and hand-finished.

Every endeavour is made by Faux Florist Limited to supply the Buyer/Customer with products of the highest quality and workmanship possible.

Faux Florist Limited’s goods/products are not sold on a trial, hire or loan basis.

Photographic Material

Every endeavour has been made to ensure that all of our photographic material gives the truest representation of featured products, images and quality as possible. Faux Florist Limited cannot guarantee that a Buyer/Customer’s electronic device i.e., computer, i-pad, mobile phone and other
such devices, will display our products in the same manner or likeness. Henceforth, Faux Florist Limited will not be held liable for any discrepancies in image conversion used by the said Buyer/Customer.

Buyers/Customers will be supplied with the truest representation of the photographically featured product as seen on our website.

Photographic material will often feature a suggested prop and/or environment to enhance images. Unless otherwise stated, pricing quoted is for an individual stem, plant, floral arrangement and/or plant display only.

Description

The description of Faux Florist Limited’s product(s) range i.e, stems, plants, floral arrangements and plant displays has been provided by way of a guideline(s) and general identification purposes only. The use of such descriptions shall not constitute sale by description.

Colouration

Faux Florist Limited product(s) can and/or may be subject to colour variation due to batch mixing and application techniques.

Every endeavour has been made to ensure that all of our photographic material gives as truer representation of colour and quality as possible. Faux Florist Limited cannot guarantee that a Buyer/Customer’s electronic device i.e., computer, i-pad, mobile phone and other such devices, will display colouration of our products in the same manner or likeness. Henceforth, Faux Florist Limited will not be held liable for any discrepancies in colour conversion used by the said Buyer/Customer.

Measurements

All measurements are approximate, given that each product is generally hand-made and will be subject to slight deviation and variation. If overall dimensions are critical to the Buyer/Customer’s purchase, please contact us to discuss your requirements.

Pricing

All prices are in UK pounds sterling. Faux Florist Limited reserves the right to change products and prices on the website when necessary without prior notice. However, any Buyer/Customer order accepted and ready for dispatch will be honoured at the original agreed purchase price.

VAT is payable on all products and sales. Faux Florist Limited reserves the right to adjust VAT charges of 20% as advised by HMRC without prior notice.

For EU Buyers/Customers able to provide a valid VAT number, please contact us prior to ordering, to see if qualification for VAT exemption is applicable.

Placing Your Order

When placing an order, the Buyer is consenting to be bound by our terms and conditions contained in these ‘Terms and Conditions’ and appearing elsewhere on the Faux Florist Limited Website.

An order to us is an offer in which Faux Florist Limited may or may not accept and will not be bound by a contract with the Buyer/Customer until and/or unless, we have received from the Buyer/Customer all the payment details we require for the goods ordered by the said
Buyer/Customer, the Buyer/Customer’s payment to us has been authorised by their card issuer and we have issued an email acknowledging the Buyer/Customer’s order.

Purchase Orders will not be processed, if full payment details are not received by us.

Purchase Orders placed on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day.

A Purchase Order will be acknowledged via e-mail confirming the Buyer/Customer’s details, provided the Buyer/Customer has supplied us with a correct e-mail address. The Buyer/Customer will be provided with an order reference number via email for any future correspondence. All prices and charges will be calculated at the time the Buyer/Customer places their order.

For Purchase Orders to be processed and delivered as promptly as possible, the Buyer/Customer must supply us with all the relevant details we request, including full delivery details, postcode and telephone number(s).

Your purchase will be deemed to have occurred in England. These Terms and Conditions and the relevant contract between us shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Made To Order/Bespoke Items

Upon placing a Purchase Order, Faux Florist Limited shall send email confirmation of the same.

Faux Florist Limited will endeavour to process your Purchase Order by way of making/creating your specified Purchase Order to the highest standard and thereafter, deliver your purchase to you as promptly and as efficiently as possible via the best possible parcel delivery service available i.e, Postal Service, Courier and/or Shipping Companies etc.

Made To Order/Bespoke items are made/arranged/created and/or assembled specifically for the said Buyer/Customer upon their Purchase Order being placed and confirmed.

Made To Order/Bespoke items are not pre-made, assembled or pre-packaged to ensure quality control requirements are adhered to at all times and that each order is processed with the highest standard of merchandise and workmanship.

Made To Order/Bespoke items require payment in full. Please note Made To Order/Bespoke items and are non-refundable and non-exchangeable (unless faulty) upon the said Buyer/Customer placing their Purchase Order.

Made To Order/Bespoke items include, but are not limited to, floral arrangements, potted interior trees, potted interior plants, potted cactus and succulent displays, potted exterior trees and exterior potted plants.

Discount Offers

Product offers at discounted prices are valid from the time that Faux Florist Limited introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

We are unable to offer special discounts for purchases that have already been made. As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

We also reserve the right to offer different personalised special offers and promotions and it will therefore, only be possible for the Customer in receipt of the special offer to redeem the discount.

Cancellation Policy

Buyers/Customers who wish to cancel their order with us are permitted to do so provided we are notified within 24 hours of the same and/or their order has not been dispatched. A full refund will thereafter be issued.

For Buyer/Customer orders already dispatched, the Buyer/Customer is liable for returning the goods to Faux Florist Limited in the same condition and packaging in which their goods were sent. Please note, the Buyer/Customer shall be liable for any additional returns costs, surcharge and/or expenses.

A full refund will only be issued once the Buyer/Customer has returned their goods to Faux Florist Limited in the same condition and packaging.

Payment

Payment can be made by any of the methods indicated on the payment page of the Faux Florist Limited website i.e, major credit cards and/or bank transfer, wherein the Buyer/Customer will be debited upon submitting their order.

Occasionally, credit cards that are entered correctly and have sufficient funds are not necessarily validated due to the card issuer performing a random security check. In such cases, the Buyer/Customer may be required to pay via telephone. Faux Florist Limited will email and/or
telephone the Buyer/Customer in these circumstances. If the Buyer/Customer receives a message stating that payment has not been validated, the Buyer/Customer should contact us immediately to ensure their order can be processed.

Please note we are sometimes unable to process a valid payment for Buyer/Customer orders due to varying circumstances i.e., differences in time zones, payments that are made out of office hours, issues with regard to the contact details a Buyer/Customer has provided us with etc. Should this
occur, we will endeavour to contact the Buyer/Customer via email and/or telephone. Thereafter, once we have received payment, we shall process and dispatch the Buyer/Customer’s order as soon as possible to minimise any further delay. Although such delays are regrettable, they are unfortunately, outside of our control. Faux Florist Limited cannot offer any form of refund/compensation in these circumstances.

Faux Florist Limited may request via its website and/or via telephone, that Buyers/Customers supply personal details and/or credit card details in order to receive goods or services from us. Where appropriate, such requests operate over secure connections so that data is safeguarded. By supplying such information, the Buyer/Customer consents to Faux Florist Limited storing the information provided for a period of time appropriate to the supply of the goods or services requested. Personal information provided will only be used for the purpose stated and will not be sold, licensed or traded to any third parties. Personal information collected and/or processed by Faux Florist Limited is held in accordance with the provisions of the Data Protection Act 2018.

All products/goods are and will remain the property of Faux Florist Limited until they have been paid for in full.

Made To Order/Bespoke

Any requested changes for Made To Order/Bespoke items will only be permitted subject to a minimum of 24 hours’ notice being given in writing via email pursuant to the order being placed by the Buyer/Customer. Please note, Faux Florist Limited cannot guarantee acceptance of any changes for the Buyer’s/Customer’s order after such time. Faux Florist Limited’s acceptance of any requested change(s) to the Buyer’s/Customer’s order may affect the price to be paid by the said Buyer/Customer.

Buyers/Customers who wish to make any cancellations to their order are required to contact us in writing via email and/or telephone within 24 hours. Any cancellations(s) to a Buyer’s/Customer’s order may affect the price to be paid by the said Buyer/Customer.

Only requests for cancellations that are made within 24 hours subsequent to the Buyer/Customer placing their order will be considered by us. Although we will usually accept such a cancellation, we do not guarantee to do so on every occasion. Where a requested cancellation is received by us on a Saturday, Sunday or Bank Holiday, it will be treated as having been received on the following working day.

UK Delivery

Faux Florist Limited aim to deliver your order as promptly, safely and efficiently as possible. Faux Florist Limited use reputable couriers for delivery.

The Buyer/Customer shall be responsible for providing an accurate and complete delivery address when processing Purchase Orders and for ensuring the delivery address is accessible for our courier drivers.

Delivery times stipulated are estimated guidelines only and cannot be guaranteed. Faux Florist Limited will not be held liable for any circumstances outside its control i.e., traffic delays and/or failures etc.

Please note, due to changing Covid restrictions, any timeframes given can and/or may be affected due to circumstances beyond our control.

All Buyer/Customer deliveries will require a Recipient signature.

Upon delivery being attempted by our courier, please note that should the Buyer/Customer and/or someone other than the Buyer/Customer appointed by the said Buyer/Customer to receive the delivery and not be at the said address, a calling-card will therefore, be left stating an attempted delivery was made. Thereafter, should re-delivery be required, all costs shall be borne by the Buyer/Customer for all said parcel(s)/package(s).

Should a Buyer/Customer leave a signed note for the courier stipulating their goods should be left in a safe place/location, the Buyer/Customer will bear full responsibility at their own risk for any theft, loss and/or damage of their goods.

Faux Florist Limited and all courier companies used, take no responsibility for goods that are not checked or signed for at the said time of delivery.

Should you wish to discuss your delivery, please do not hesitate to contact us at info@fauxflorist.co.uk.

International & Non Mainland Delivery

Faux Florist Limited aim to dispatch orders within 14 days, pursuant to the Buyer/Customer placing their order(s).

Delivery costs are subject to the weight and size of your order. Please note, any customs, local taxes and/or import duties levied shall be borne solely by the Buyer/Customer.

Failed Deliveries

The Buyer/Customer shall be responsible for providing an accurate and complete delivery address and for ensuring the delivery address is accessible for our courier drivers/delivery company partners.

Should any item(s) be returned to us due to an incorrect delivery address being supplied by the Buyer/Customer and/or the courier/delivery company is not able to complete the delivery due to inaccessibility or no Recipient being at the delivery address, Faux Florist Limited reserves the right to charge an additional delivery cost to re-deliver the parcel(s)/package(s) which shall be borne by the Buyer/Customer.

Stock Availability

All products are subject to availability and acceptance of the Buyer’s/Customer’s order. In the event of any supply difficulties and/or if the products/goods we have received from our suppliers that are needed to make up the Buyer’s/Customer’s order do not meet our standards of quality control, we reserve the right to substitute an alternative product(s) of a similar style and equivalent (or greater) value and quality.

Where substitution of goods is necessary, we will endeavour to contact the said Buyer/Customer in advance via email and/or telephone. If we are unable to reach the Buyer/Customer via the contact methods provided prior to the time that we create/make up the Buyer’s/Customer’s order, we will assume that the said Buyer/Customer accepts the substitution.

If the Buyer/Customer would like to discuss the substitution made by us, please contact us as soon as possible via email at: info@fauxflorist.co.uk and/or telephone.

Force Majeure

Neither we, nor any courier, postal service and/or delivery company partner that we use, shall be liable for any failure or delay in performance where such failure or delay results from any circumstances outside our reasonable control, including, but not limited to, any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, Act of God, or from any industrial dispute or strike whatsoever.

Third-Party Messages

The Buyer/Customer must agree that any messages they provide/send to Faux Florist Limited which the Buyer/Customer requests Faux Florist Limited to send to a third party by us on behalf of the Buyer/Customer, will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment, alarm or distress to any person or are otherwise is unlawful or objectionable.

The Buyer/Customer is entirely responsible for any such message(s) and we accept no liability whatsoever for any such content. Faux Florist Limited does not routinely screen messages, but may monitor content from time to time. Faux Florist Limited have the right to refuse to send and/or display
messages on behalf of the Buyer/Customer and shall terminate the Buyer’s/Customer’s access to the relevant services at any time without liability in the event that any message(s) seems to us to be objectionable.

Promotions

From time to time Faux Florist Limited may feature Promotional Offers, the terms of which are entirely at its sole discretion.

Promotional Offers may have different terms and conditions. Please contact us if you require detailed information about a particular Promotional Offer.

Promotional Offers can only be redeemed on full price items.

Promotional Offers are restricted to one per Buyer/Customer.

A minimum spend may be applicable to selective Promotional Offers.

Personal Information

To ensure that Faux Florist Limited can communicate effectively with both Buyers, Customers and Recipients, it is very important that the Buyer/Customer provide(s) accurate personal information. Please remember that Faux Florist Limited, value your privacy and will never lease, rent or sell your private information. For more information, please see our Privacy Policy.

We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

Damaged Goods

Although Faux Florist Limited take great care in packing all purchase orders, in the rare and unlikely event that goods arrive damaged, the Buyer/Customer should refuse delivery after first checking that the interior contents of the package(s) has been damaged and/or visibly affected.
If damaged goods are received, the Buyer/Customer should contact Faux Florist Limited within 48 hours via email at: info@fauxflorist.co.uk or telephone, so this matter can be rectified as soon as possible.

RETURNS POLICY

Non Made To Order/Bespoke Orders

If the Buyer/Customer is not completely satisfied with their goods (excludes Made To Order/Bespoke orders), please notify us via email at: info@fauxflorist.co.uk within 14 days of receipt The Buyer/Customer should ensure they return the product(s) to us unused, in its original packaging with any tamper seals intact. The Buyer/Customer will be entitled to a refund and/or replacement to the equivalent value if the returned product(s) reach us within 14 days of the cancellation notification (Consumer Protection (Distance Selling) Regulations 2000). The Buyer/Customer should ensure that returned goods are packaged and labelled carefully to Faux Florist Limited, so that goods are not lost and/or damaged in transit.

Return Items Address:

Faux Florist Limited, 10 Linden Avenue, Wembley, Middlesex HA9 8BD
Please note, refunds will only be issued provided we receive a completed returns form.

Replacements for exchange of damaged goods will not be dispatched until the original product(s) have been received by us.

PLEASE NOTE, FAUX FLORIST LIMITED CANNOT REFUND OR EXCHANGE ANY ARTIFICIAL FLOWERS, PLANTS OR STEMS THAT HAVE BEEN CUT/SHORTENED OR DAMAGED BY THE BUYER/CUSTOMER.

This does not affect your statutory rights.

Heavy goods items (e.g. planters, containers etc.) can be rejected by the Buyer/Customer or Recipient and/or returned/taken away at the point of delivery free of charge.

If the Buyer/Customer subsequently decides to return the product(s) after delivery has taken place a collection fee will be incurred and deducted off the Buyer’s/Customer’s refund. Please note, collection may take up to 28 days (40 days for more remote areas).

To arrange the returns of heavy goods, please contact Faux Florist Limited at info@fauxflorist.co.uk as soon as possible.

Variation

Neither the Buyer/Customer, nor Faux Florist Limited shall be bound by any variation, waiver of, nor addition to these conditions except as agreed by both parties in writing and signed on their behalf.

Limitations & Exclusions

Faux Florist Limited endeavours to ensure that this Website and/or the services it provides are fully operational and error-free. Faux Florist Limited cannot guarantee nor accept any responsibility for any errors, defects and/or interruption of the Faux Florist Limited Website or Services.

If you would like to create a link to this Website you may not do so without our express prior written agreement which we may withhold at our sole discretion. In any event, Faux Florist Limited expressly reserves the right to revoke any right which we grant to link to this Website at any time for any reason and to take any action that we deem appropriate.

Whilst we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without prior notice. The material on this Website may be out of date, and we do not make any commitment to update this material.

The content, information and material on this Website is provided "as is" without any conditions, warranties or other terms of any kind.

The Buyer/Customer shall fully indemnify Faux Florist Limited, its suppliers, officers, directors, employees, shareholders and agents for any loss or damage suffered by any of them as a result of breach of your obligations under these Terms and Conditions.

Health & Safety

Products and merchandise sold on this Website are of the highest standard of production and quality possible and have been designed to comply with all relevant UK legislation. Faux Florist Limited cannot warrant or represent that they comply with any legal requirement outside the United Kingdom.

Warning:

Products and merchandise sold by Faux Florist Limited on this Website and not limited to, i.e., flowers, stems, greenery, trees, plants, their contents and/or other goods, can and/or may be harmful if eaten and/or may cause serious injury, damage or skin irritation.

Responsibility and liability rests upon all Buyers, Customers and Recipients to ensure proper care, safety and use is carried out when handling, moving, using and/or displaying products etc. Responsibility and liability rests upon Buyers, Customers and Recipients to keep products and
merchandise sold on this Website, away from children and/or pets/other animals.

Should you wish to enquire about the safety of our products and merchandise, please do not hesitate to do so BEFORE ordering from this Website, in writing via email to: info@fauxflorist.co.uk.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the United Kingdom.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore, not book additional services or installation of your goods until you have received and inspected thembeforehand.